Privacy Policy

minusdelta customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Health information (including dietary requirements, allergies and health conditions)
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

• Health information — Where we collect health information, we do so only with your explicit consent and only to facilitate introductions to third-party clinics, consultations, and related concierge services at your request.

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

• Your right of access — You have the right to ask us for copies of your personal information.
• Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure — You have the right to ask us to delete your personal information.
• Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing — You have the right to object to the processing of your personal data.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent — we have permission from you after we gave you all the relevant information. You do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests — we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

Where we get personal information from

• Directly from you

How long we keep information

We only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

• Waitlist and Marketing Data: We will retain your contact details until you unsubscribe, opt-out, or ask us to delete your information.
• Concierge and Booking Data: Information collected to facilitate a booking or introduction to a clinic will be retained for as long as you remain an active client, plus a reasonable period thereafter.

Who we share information with

Data processors

Cloud infrastructure and website hosting providers, email marketing and communications software, Customer Relationship Management (CRM) systems, and secure payment processing gateways. These processors host our website infrastructure, securely store user data, facilitate our email marketing, manage customer bookings, and process client payments on our behalf.

Others we share personal information with

• Health care providers

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK in compliance with the UK GDPR.

Organisation	Category	Country	Compliance basis
Various Cloud and SaaS Providers	Cloud infrastructure, CRM, and email marketing providers	United States (US)	Adequacy Regulations / UK data bridge
Various Medical Facilities	Independent third-party health care providers and longevity clinics	Worldwide (depending on client request)	UK GDPR Article 49(1)(a) [Explicit Consent] and Article 49(1)(b) [Performance of a Contract]

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.